Troubleshoot:"General Mail Failure" when sending workbook as attachment from Excel 2007, errors also in Word.

"General Mail Failure" when sending workbook as attachment from Excel 2007, errors also in Word.


Office 2007
Windows XP
Domain environment.

Attempting to send workbook as attachment using Office button, Send, Email: returns error: General Mail Failure.
Quit Microsoft Excel, restart the mail system, and try again.

Word returns: Logon failed.
You must logon Microsoft Exchange to access your address book.
Error code: "unspecified error".

Have tried pretty much all of the suggestions from the other posts with this same issue but nothing has worked:

fixmapi
Ran Office Diagnostics - no fault found.
Outlook set as default email application - changed this to windows live and it worked.
Changing it back to Outlook gave same error
Installed latest Java
Checked registry entries.
Reinstalled Office - still occurring.

This is affecting all users, so not a profile issue.

I had the same issue with another user a couple of months ago, and I'm kicking myself for not remembering how I fixed it (or writing it down) but I'm pretty certain it revolved around removing a toolbar icon in Outlook....

Cheers in advance

Gareth


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